International courier DHL Express, has announced the launch of On Demand Delivery for the Sub-Saharan Africa (SSA) region to meet the growing demand in cross border e-commerce for online shoppers.
The new service according to the company will allow shippers in South Africa, Kenya, Nigeria, Ethiopia, Mauritius &Tanzania, the choice to activate a particular delivery options and proactively inform their customers via e-mail or SMS about a new shipment’ s progress.
Clients can then select this delivery option that greatest suits their requirements through the On Demand Shipping website.
The service is usually specifically tailored to often the demands of international web commerce deliveries, where the vast majority of shipments are resolved to residential addresses in addition to customers place considerable focus on flexibility and comfort.
“Globally, we have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,” said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa.
“This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service.”
Our On Demand Delivery service was developed with the needs of our customers at the very core. E-tailers and their customers continue to evolve and we needed to ensure that our services continue to exceed customer expectations.
“On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”
“On Demand Delivery is easy to use and benefits both shippers and receivers. The site is accessed from any smartphone, tablet or PC, and offers receivers up to six delivery options. ”
Shippers can incorporate their own branding into customer notifications. Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation. On Demand Delivery further improves first-time delivery performance, increases customer satisfaction, and makes the overall delivery process more efficient.
John Lucas, Country Manager for DHL Express South Africa, adds, “In today’s fast-paced world, consumers want ease and convenience, and shippers are constantly looking for ways to improve customer experience. On Demand Delivery satisfies the needs of both the shipper and consumer in making online shopping simple, fast and convenient.”
On Demand Delivery will be deployed to more than 100 countries across the globe in 2017, accounting for the majority of global trade and online retail activity, and is available in over 45 languages.